Plug-in (Connected System)Paid

Amazon Connect

by Vuram Technology

Description

The Amazon Connect Connected System plugin provides the integrations to retrieve the contact analysis, reports and recordings stored by the Amazon Connect Instance in the Amazon S3 storage bucket.

Features

1.Retrieve analysis reports of voice and chat contact from Amazon Connect Component Plugin. 2.Retrieve voice contact recording of calls from Amazon Connect Component Plugin.

Note: Requires Amazon Connect Component plugin to work.

Release notes

  1. Added user management utilities – create, update, list, read, delete.
  2. Added integrations for listing available connect instances, routing profiles, and security profiles.
  3. Updated libraries.
Version history (1)

1.1.0

  1. Updated report retrieval integrations.
  2. Added client API for client chat authentication.
  3. Updated connected system template fields.
  4. Bug fixes.