CaseAssist

Credit card-issuing banks face a surge in dispute cases due to evolving regulations and rising customer demands. This calls for a solution that efficiently manages incoming disputes, swiftly identifies escalation needs for chargebacks, and meets stringent criteria for streamlined processing.

Easy Case Creation: Swift case setup with type selection, account verification, and detail capture. Powerful Workflow Management: Rapid configuration of roles and workflows on Appian’s low-code platform. Provisional Credit Options: Issues provisional credits and blocks cards to enhance satisfaction and prevent fraud. Data-Driven Reports: Insightful reporting for issue identification and informed decisions. User-Friendly Interface: Intuitive interface for easy system interaction and case tracking. Streamlined Integration: Built-in APIs for easy connectivity and enhanced data exchange. Real-Time Analytics: Advanced analytics for process optimization and improvement insights. Reduced Maintenance Burden: CMaaS allows module updates with minimal system impact, reducing downtime. Modular Workflow Design: Simplifies processes into interchangeable components for faster development and scalability. Easy Configuration: Simplified system customization to adapt to evolving needs.

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