Citizen Benefits, Social Programs and Grants Management

Current government services have slow response times, complex processes, service issues, no online options, excessive forms, and lack of personalized services, which hinder the effectiveness of Citizens payment programs.

Our solution aims to address - Manual, paper-based processes Missing eligibility verification Legacy and rigid portals Delays and poor use experience Inability to track and measure

Tech Mahindra’s Citizen Benefits, Social Programs and Grants Management Application is powered by the Appian low code platform to automate the end-to-end payment disbursement process for citizens, government agencies, and staff. The solution leverages a leading payment hub interface and their financial ecosystem that covers everything from assistance program set up to citizen application receipt, governmental institution approval processing, and payment deposit via different instruments – direct to debit, direct to account and prepaid wallet.