Identity Verification System

When onboarding a client/ customer to an organization, it is mandatory to verify the identity of them.

Identity Verification Application is a generic application which can be used in any industry to verify the customer identity. This application enables two level of verification for Identity and Address.

Each request will be assigned to a Relationship Manager. This ensures the traceability of each request and its status to them. Relationship Manager performs Identity verification process using Document extraction.

Audit Verifier will perform Video / In person appointment for Address Verification and generates the KYC report.

A report will be generated and sent to the customer based on the verification details. Scheduling and rescheduling the appointment for Customer and Audit verifier can be easily managed through this application.

Customer Onboarding through Portal: Customer logs in to the portal using Email & OTP Verification. Customer Personal Details, Identity and Proof with preferred appointment date will be submitted.

Level 1 Verification: Identity Verification

A Relationship manager accepts the requests and perform Identity verification through Intelligent Document Processing.

IDP extracts the Name and DOB from the Identity Proof Document submitted by the Customer and verifies with the Name and DOB provided in the onboarding form.

If Data Matches, Level 1 Verification is done. If data doesn’t match, a report with the verification details is sent to the Customer.

Level 2 Verification: Address Verification.

Once Relationship manager approves Identity verification, The request is sent to the Audit Verifier. Based on the appointment mode opt by the Customer, Audit Verifier schedules meeting (Zoom Video meeting/ In- person meeting) with the customer. Through Zoom integration, the calendar will be blocked for the scheduled time.

Report Generation using Template: Once Appointment is completed, Audit Verifier updates the status and A report will be generated and sent to the Relationship Manager with the Verification Status. On Relationship Manager’s Approval, the report will be sent to the customer through email

Rescheduling Portal for Customer: Once audit verifier schedules the meeting, a mail will be sent with the reschedule link, Customer or audit verifier can reschedule up to 3 times.