KPMG Insurance Claims Modernization

Many insurers are embarking on implementations of modern, cloud-based core administration systems. Unfortunately, these large projects are costly multiyear initiatives. Most organizations cannot wait this long to realize the benefits of digitized processes. They need a simpler way to create scalable, flexible solutions—fast. Claims management is one of the areas where agility is needed quickly. Claims lie at the intersection of customer experience and business profitability. They provide the opportunity to deliver a positive customer experience and build loyalty, and they also require insurance companies to pay out, an action that impacts profitability.

KPMG Insurance Claims Modernization wraps your core administration system—whether legacy or modern—in Appian’s low-code, digital technology. It can enhance and extends your core systems and hedges against obsolescence through flexible integrations with market leading microservice calls. KPMG professionals build the integrations to a wide variety of third-party AI and analytical tools seamlessly into the Appian workflow. These capabilities may include:

• AI algorithms for predicting vehicle or property damage
• A live telematics feed that infers an accident, triggers a claim, and predicts injury
• AI-enabled ingestion of documents and invoices
• Dynamic generation of document templates and facilitation of claimant signature collection
• Texting and communication technologies
• Initiation and recording of phone calls directly from the application
• Ability to launch surveys, capture responses, and analyze feedback across claimants
• Intelligent automation, advanced analytics, Internet of Things, blockchain, and other technologies.