Maantics Patient Care Continuum

In traditional healthcare settings, patient care is often fragmented, with different providers, departments, and systems handling various aspects of a patient's journey. This fragmentation can lead to inefficiencies, communication gaps, and inconsistencies in care delivery. The Appian application integrates data and processes across the care continuum, facilitating seamless coordination among healthcare professionals, departments, and external stakeholders.

Healthcare organizations face a myriad of administrative tasks related to patient intake, scheduling, billing, and regulatory compliance. These processes are often manual, paper-based, and time-consuming, leading to administrative bottlenecks and delays in patient care. The solution automates and streamlines administrative workflows, reducing manual intervention, eliminating redundant tasks, and accelerating the processing of critical administrative functions.

Healthcare providers often struggle to obtain real-time visibility into patient data, treatment plans, and care milestones. This lack of transparency can hinder decision-making, care coordination, and patient engagement. The solution provides a unified view of patient information, including medical history, treatment plans, appointments, and outcomes, empowering healthcare professionals to make informed decisions and engage patients in their care.

Effective patient engagement is essential for improving health outcomes, treatment adherence, and patient satisfaction. However, healthcare organizations often face challenges in engaging patients proactively and facilitating communication between patients and care teams. Our solution includes patient records, patient portals, communication tools that enable secure messaging, appointment scheduling, educational resources, and remote monitoring, fostering meaningful engagement and collaboration between patients and providers.

Maantic's solution leverages the Appian platform to design and implement a robust Patient Lifecycle Management. This solution incorporates automation, integration, and intelligence into key healthcare processes, ensuring a cohesive and patient-centric approach. Features such as Electronic Health Record Integration, Contact Centre Capability, Virtual Consultation, and Interactive Live Chatbots enhance the healthcare experience for both professionals and patients alike, fostering efficiency and seamless coordination.

The Key features are:

Online Consultation (Google Meet)  Contact Centre Capability Automated WhatsApp Chats Live Chat with the Contact Centre Agent Inbound and Outbound calling feature Inbound and Outbound SMS Automated Chatbots Patient Registration and Onboarding  Appointment Scheduling and Reminders  Patient Feedback and Satisfaction Surveys  Electronic Health Records (EHR) Integration  Patient Records (includes history of appointments and admissions) Application Admin (user management and application maintenance) Task Management  Reports Generative Artificial Intelligence capabilities Document Management System with SharePoint

Major Personas are:

Receptionist – The front desk team responsible for handling registrations, appointments, and Admissions. Insurance Ops Team – Responsible for validation the customers insurance details. Coordinator (Patient Manager) – Responsible to manage and provide smooth experience during their stay or consultation. Nurse – responsible to monitor patient’s health, capture vitals and medication given to the patient. Physician - a medical professional dedicated to diagnosing, treating, and caring for patients' health needs. Lab Technicians – This team is responsible for performing health test and capture the results obtained. Application Admin – This team manages all the application users, doctors schedule and various dropdown lists.