Malkom AI

WNS-Vuram’s Malkom.AI helps shipping & logistics companies to automate end-to-end shipment value-chain/ complete shipping lifecycle. The platform enables Omni-channel communication via emails, portals, and messages, provides instant data capture and extraction of a variety of shipping documents, guided validation and quality checks to proceed with quick execution by connecting to external systems, and automatic shipment management by reviewing shipment status.

Multiple document templates often lead to inconsistencies, and duplication of data entries, leading to an increased workload

Errors in data capture due to manual data entry and shipper-specific business rules adversely impact delivery, customs clearance, and invoicing

Delays in receiving shipment information impede operational planning and supply chain visibility

Operations to swivel chair between different systems leading to inefficiencies

Multiple emails for each shipment lead to difficulty in tracking & higher response time

Lack of visibility to Shipment status & Lack of Milestone tracking – causing service delays, Poor customer experience, and increased costs

Document intake: Document intake through multiple channels like emails, calls, portals

Booking management - Automatic creation of booking requests and reviewing the existing bookings with the required documentation

Case Management: Create, maintain, & manage all the tasks in one place and allocate tasks as per requirement.

Document extraction: AI /ML-powered automatic document extraction of specific shipping-related documents with high accuracy

Real-time Milestone Tracking: Tracking of the shipment to provide easy visibility of shipment status and prevent missing any deadline

Workflow: Guided workflow to validate the extraction and manage bookings

Analytics: Inbuilt analytics engine to monitor the performance and business insights