Rapid Claims

From the first claimant contact, through the final claim disposition and settlement, the Rapid Claims applications efficiently handles all processing workflow and task management, documents, estimates, claim diaries, and fraud investigation tracking required to manage insurance claims. It includes the following features:

FNOL (First Notification Of Loss) - Makes the communication easy Customers expect responsive and empathetic service from their insurance providers when they file an insurance claim. Good customer service is one that is easy to communicate with and provides faster resolutions. Our Rapid Claims application helps insurance companies quickly receive claims in their system. It provides multiple channels for the customer to report their loss or damage.

• Cut down claim intake time by streamlining the FNOL process with an Intelligent Contact Center - Customers can choose their preferred mode of communication.
• Google Assistant - Anyone can use the JUNO, our assistant from the ease of their mobile phones and raise claims via voice to text features.
• Phone Intake - Interactive Voice Response System(IVRS) helps the customer to know their new premium amount/due and also has an ability to lodge a claim.
• ChatBot - Chat view can be integrated with the insurance company website to lodge a claim without filling any forms/papers manually.
• Whatsapp - Integration with WhatsApp provides an easy and commonly used channel to communicate with their insurance companies.
• More Insights - Rapid claims automatically provide the agent complete history of a customer, policy details, current, and past claims, last interactions and more, just based on their registered phone numbers.
• Automatic claim creation from email, google assistant(Juno), and ChatBot. No need to spend time on valid information, our system intelligently identifies the information and bypasses the intake process.

Claim Processing and Settlement: Managing property insurance claims with multiple systems and paper trails can be quite challenging, leading to errors, wasted time, and high operational costs. A customer-focused, easy-to-use, and agile claims management system can make all the difference! Vuram's Rapid Claims will make the entire process hassle-free. Our system provides rich functionality to address key claim processing challenges, including the following features and functions.

• Policy Systems - Rapid claims easily integrates with any policy system via the Appian’s integration object features
• Optimized Property Visits Intelligence - The system provides the shortest and optimized path for an adjuster during property visits.
• Claim Diaries - Manage comprehensive claim diaries across multiple organizational roles with the ability to create new workflows as required to achieve issue resolution
• Document Management - Upload and store all relevant documents for a claim including photographs and video files, and manage multiple versions and iterations of documents throughout the claims assessment process.
• Whatsapp/SMS Notification: Right from claim initiation, property visit, status updates, and settlement details are sent to the policyholder instantly.
• Damage Assessment - This module is flexible to handle and allocate the estimate for specific perils and their loss, they can define the reserve amounts and increase at any time with Claim manager approval and settle it to Policyholder, Vendor, or Financial institute in parts.
• Reports - The system generates reports based on the different statuses of claims, total settlement value across all claims handled in the system, and key performance indicators on the time taken by adjusters to resolve claims.

The Rapid Claims application also comes with a 100% fully automated Selenium-based regression testing suite.

Updated the application name, content, new screenshots, and also uploaded health check report and other supporting documents. We can retain the video files we have for chat intake and google assistant. Please feel free to reach out if you have any queries on this.

Thanks.