Self Service for Dispute Management (SSDM)

The COVID-19 crisis has had a profound impact on Banks and Card Issuers to meet increased and instant access to finance. This surge of transactions adds pressure to resolve customer disputes, fraudulent claims in a timely and efficient manner. Manual processes, errors and lack of communication can lead to a loss of customers, operational efficiency, revenue and reputation, which runs the risk of incurring regulatory fines

Estimated Costs

• Annually the Top 15 US banks spend approximately $3 BN on disputes processing combined
• Annually, the US Banks resolve roughly $50 to 100 million disputes in the US
• Average cost per dispute ranges from $10 to $50

Bits in Glass Self Service for Dispute Management (SSDM) Key Features:

• Interactive Claim Reports
• Pre-built Write Off Rules
• Pre-defined & Configurable STP
• Industry Standard Editable Questionnaire
• Pre-built Integration with MasterCard API
• Notifications/ Subscription Services
• Full Case Lifecycle- Reassignment/ Deduplication
• Easily Configurable Processes

How It Works: -100% Configurable to any bank’s website/m-site/app

• Facilitates the banks dispute customer journey by using a 4 Stage process to address customer needs
• Includes industry-standard questionnaire
• Simplified workflow to raise the disputes in just a few clicks.