Unified Task Enablement System

To address the outlined requirements, development teams are transitioning to a data-centric approach for tracking task progression and actions. This shift involves establishing task/audit-specific structures and replicating features inherent to Appian.

• Slower time-to-market
• An increase in short-term rework.
• Directly compounds over time and result in significant increase in costs due to rework.

Key features of the Unified Task Enablement System include:

• Feature: DB Based task approach -Task Assignment/Reassignment (Role based secure access to tasks), SLA, Auto-Escalation, Notification

o Benefit: Enhanced time-to-market and reduced rework. o Impact: Reduced memory consumption with ad-hoc process for better system health.

• Feature: Modular platform which is decoupled from actual business logic.

o Benefit: Easy to maintain and deploy across environments. o Impact: Minimize disruptions to the larger organization and ensure greater buy-in

• Feature: Analytics-driven insights, reports and dashboards to enable strategic decision making

o Benefit: Achieve insights related to the KPIs and reduce operational efficiencies o Impact: Eliminate silos and duplications in data by serving as a “Single Source of Truth”

• Feature: Additional Task Reporting screen (Switch-Enabled) with bulk Reassignment for business using Task OOTB.

o Benefit: Effective UI to access and act on the tasks created through task OOTB functionality. o Impact: One-stop to access all the tasks and assess/act on them based on deadlines